FAQ
Do you have a minimum order cost? Yes, the recommended minimum order is currently $100.00. ($200 for Amazon Sellers) Orders less than $100 may be cancelled at our discretion.
I do not have a business. Can I buy from Empire Discount? Yes, you can order from us as long as your order reaches the recommended minimum order requirement New York buyers must provide a vendor license or provide a non-profit 501C.
Is my personal and Credit Card Information securely protected? Yes. See our Security Policy/Statement below and order with confidence.
My Business is Tax Exempt. Will I be charged Tax? WE are wholesale and DO NOT charge tax. If your Tax Exempt status is in New York then you will need to submit a Signed New York 501C form is submitted. You can submit this form by fax (1-914-422-0506) or email it so sales@empirediscount.net. Your tax certificate remains on file .
Are all your products shown on line? We only offer a limited inventory of most items we show online. If you need a quantity greater than what we offer online then contact us by phone; (1-914-684-1455) It is a good idea to visit our site often as we update the site with available products, monthly specials and HOT NEW ITEMS daily. Should an item be temporarily out of stock, it will show “Out of Stock”. When the arrival date of an out of stock item is known, the expected date will show. Please visit the site often as we update several times a day!
Why Should I Register? Registering allows you to log into your website account at anytime to check the status of orders, past and present. It also enables you to retain products on a “Wish List”, and to receive promotional e-mails with special pricing and order discounts.
What is the “Wish List”? A wish list is your personal tool for retaining products for later review. It is also helpful to place any “Out of Stock” items into the wish list that you desire to purchase when they become available. When the items arrive they will show that they are ready to add to your cart.
I need product for an event. How can I be sure everything I order is in stock in the quantities required? CALL 914-684-1455 before ordering online.
How do you handle back orders? We DO NOT BACKORDER. Items not available when order is shipped are reimbursed to your credit card along with shipping.
Once I place an order, how can I be sure my order was received? You will receive an e-mail order confirmation as soon as your order is placed. Approximately 3-4 hours after placing your order, you can log back into your account to view your order status. In addition, make sure your e-mail address is correct because as soon as your order is shipped, you will receive an e-mail with your tracking number.
How will you ship my order? Our primary shipping method is UPS Ground Service. Should you require additional shipping services, such as 2day air, 3 day, truck shipments, or having your UPS/FedEx shipping account charged etc, contact us at 914-684-1455 before ordering.
How much will the shipping be? $2.50 per case - Lowest in the industry. We do not add "handling charges". Shipping to Hawaii, Alaska and Canada can still be done more economically through the USPS Parcel Post service. If you would like expediated shipping call us.
Shipping/Handling Policy: We ship internationally and throughout the entire United States (Including Hawaii and Alaska) to orders with verified credit cards that show Ship to and Bill to as the same address. If shipping to a different address you will be contacted or, for faster service, you should call us ahead of time so your order is not delayed.
IF SHIPPING CANNOT BE CALCULATED ONLINE: If you see the following: WE can ship to your location. However the weight and size of your order is unable to be calculated. Please copy this order and email it to sales@empirediscount.net. We will contact you regarding items that can be shipped and shipping total along with payment information. Email your order to sales@empirediscount.net for a freight quote.
How long does it take to receive my order? Normally orders leave our Distribution Center within 3-5 business days. Then, just add the normal delivery time of UPS (1 -5 business days), and you will have your delivery date. If you have a specific date that you need your order by call us to make sure it can arrive in time. Every effort is made to get your orders out quickly and efficiently.
Once I’ve checked out can I make changes to my order? Once you have checked out (received an order confirmation number), you will have to call our customer service department at 1-914-684-1455 or email sales@empirediscount.net. Emails will take 24 hours to confirm changes can be made.
How do I check the status of my order? If you haven't done so already, you will need to "Register". Once you do, you can go to the website and log in to see order status/history. In addition, once your order is shipped, you will receive an e-mail with a tracking number that can be clicked on to track your order.
Do you have a catalog or showroom? No. To lower cost we decided to simply offer items online. If you have a question about an item email or call us directly before ordering.
Can I order on-line and pick up at your facility? Our warehouse is not open to the public. If you need to pick up call us first to make arrangements.
Do You Ship to International Addresses? Yes. Call for a quote.
Return Policy: We sell only new items. All items shipped are in excellent condition when leaving our warehouse. Battery operated items that are defective can be returned for similar or like items. Before returning these items, you must call for authorization. Returns without authorization will be refused and shipping charges will remain the responsibility of the customer.
NOTE: We spend lots of time and effort taking pictures, editing them, and placing them on our web page. When ordering make sure you want what you order. We do not and will not be responsible for your errors when ordering. If we ship something other than what is pictured that is a different story and we will rectify this situation by shipping the correct item.
Orders cannot be cancelled once an order is placed in our system unless you call us. If after you receive your order you choose to return the entire order...you must call, (not email), for an authorization number. Returned merchandise shipping charges are to be paid by the customer along with a 25% restocking fee...no exceptions. Please make sure what you order is what you want. Amazon/Ebay sellers see Amazon/Ebay policies. Placing an order online simply means you understand and are in agreement of all the polices stated above and condition of sale.
Security and Privacy Policy:
1) Third Parties:
Empire Discount respects the privacy of our customers. We do NOT provide any personally identifiable and/or aggregate information regarding our customers to any unrelated third parties.
2) Collected Information:
Information collected through our website and storefront is owned, collected and used solely by Empire Discount. Empire Discount does not collect any personal information about our on-line store customers and visitors except when specifically and knowingly provided by them. Our web site and storefront are intended to provide product/company information and availability to adults only.
3) Selling, Trading or Renting Personal Information:
Empire Discount does not sell, trade, or rent your personal information to others.
4) Credit Card Security.
Empire Discount is equipped with Secure Socket Layer (SSL) software with Network Solutions, one of the most secure methods available. This means all personal data you send us (name, address, etc.) is encrypted during the transmission process and can only be read/seen by a limited number of authorized Empire Discount personnel. Credit Cards are encrypted and cannot be read by anyone.
5) Sharing Information – Legal Disclaimer
Empire Discount may need to disclose personal information when required by law wherein we have good reason to believe that such action is necessary to comply with a current judicial proceeding, court order or legal process served on our Web site.
6) Physical Data Security
Empire Discount has physical security procedures in our facilities to protect against the loss, misuse, or alteration of personal information.
7) Making Changes to your Personal Information or discontinuing your service with us:
Should a “Registered” user’s personal information (zip code, phone, email or physical address) change, they can update, delete or change their information online by simply logging into their on-line Empire Discount account. If a user that has not registered with us wishes to correct/update information or no longer desires our service, they can contact us at 1-914-684-1455.
8) Changes to the Privacy Policy:
The information you submit to us is controlled by the privacy policy in effect at the time you submit it. If we significantly change our policy, we will only apply the change to data collected after the change is made.