Shipping & Returns
Privacy Policy: We respect your right to privacy. Any information you give us is strictly confidential and will not sold or shared.
Secure Sales: All orders from this site are processed through a secure server.
Shipping/Handling Policy: We ship internationally and throughout the entire United States (Including Hawaii and Alaska) to orders with verified credit cards that show Ship to and Bill to as the same address. If shipping to a different address you will be contacted or, for faster service, you should call us ahead of time so your order is not delayed.
SHIPPING DISCOUNT: If you see the following: (Unfortunately we can't ship to your location. Please select another location and try again.) Your order qualifies for a shipping discount. Stop and copy your order. Email your order to sales@empirediscount.net for a freight quote.
Shipping to Hawaii and Alaska can still be done much more economically through the USPS Parcel Post service.
Note: UPS ground rates for online orders are calculated online. If you would like expediated shipping call us.
Return Policy: We sell only new closeouts. All items shipped are in excellent condition when leaving our warehouse. Toys in transit when shipped via truck will sometimes get lost. In this case, we will assist you in how to file a freight claim so you can be compensated. Battery operated items that are defective can be returned for similar or like items. Before returning these items, you must call for authorization. Returns without authorization will be refused and shipping charges will remain the responsibility of the customer.
NOTE: We spend lots of time and effort taking pictures, editing them, and placing them on our web page. When ordering make sure you want what you order. We do not and will not be responsible for your errors when ordering. If we ship something other than what is pictured that is a different story and we will rectify this situation by shipping the correct item.
Orders cannot be cancelled once an order is placed in our system unless you call us. If after you receive your order you choose to return the entire order...you must call, (not email), for an authorization number. Returned merchandise shipping charges are to be paid by the customer along with a 20% restocking fee...no exceptions. Please make sure what you order is what you want. Placing an order online simply means you understand and are in agreement of all the polices stated above and condition of sale.
International Orders outside the United States and Canada.
Click on Items you would like. Add quantities. View Cart when finished. Copy and email your shopping cart to sales@empirediscount.net We will get back to you with a proforma of items that can be shipped.
Accounts that successfully ordered from us in the past can provide payment by credit card. A credit card authorization form will be emailed. If you have a freight consolidator or freight broker in the United States put their name in the SHIP TO portion of your pending order. When emailing your cart this name will appear. We will need to contact them when your order is to ship.
If your order is to be shipped by AIR go to USPS.com and follow the instructions for International Priority Rate---(DO NOT USE Priority Mail FLAT RATE BOX Rate ---this size is to small for toys.). By adding the weight of your items you will get an estimate of what you can expect to pay when shipping by AIR. There is also a box size restriction for most countries so figure 15-25 pounds per box. Not sure about the rate simply copy your order and email it to sales@empirediscount.net. WE will get back with an estimate. To qualify for less expensive ocean rates you should obtain an order level of $2500 or more to obtain a pallet rate. If you need a freight forwarder that ships to your country email us and we will help you. All shipping estimates are NON-BINDING and may be subject to additional verification and service charges needed at the time of shipment. The actual total charges will be determined at the time of shipment.
First Time International Orders may be required to pay by wire transfer pending order total.